VPNUK - The Virtual Private Network Specialists

Terms of Service

This is an agreement between you and VPNUK.info for virtual private network communications services, related services and features. It is NOT a service for the commission of criminal acts. It is an anonymity and privacy service. You agree not to violate any laws of any jurisdiction you are originating from, or terminating into.

1. You agree to protect your user id/password and our system from unauthorised use. You are responsible for all actions that occur on our servers where the login uses your user id/password.

2. You agree not to use the system for sending spam, port scanning, scanning for open proxies or open relays, sending opt-in email, unsolicited email or any type or version of email sent in large quantities even if the email is ultimately sent off of another server.

3. You agree not post or transmit data through the servers which, in VPNUK's sole determination, constitutes a violation of any relevant law, regulation or ordinance. You agree to be responsible for determining what laws or regulations are applicable to your use of the services. Prohibited activity whilst connected to the VPNUK servers includes, identity theft and the sending of phishing or other malicious emails.

4. You agree not to attack in any way shape or form any other computer or network while on our service.

5. Actual service coverage, speeds, locations and quality may vary.

6. The Service will attempt to be available at all times except for limited periods for maintenance and repair. However the Service may be subject to unavailability for a variety of factors beyond our control including emergencies, third party service failures, transmission, equipment or network problems or limitations, interference, signal strength, and may be interrupted, refused, limited or curtailed.

7. We are not responsible for data, messages or pages lost, not delivered, delayed or misdirected because of interruptions or performance issues with the Service or communications services or networks (e.g., T-1 lines or the Internet).

8. We may impose usage or Service limits, suspend Service, or block certain kinds of usage in our sole discretion to protect users or the Service.

9. Network speed is an estimate and is no indication of the speed at which your or the Service sends or receives data. Actual network speed will vary based on configuration, compression, network congestion and other factors. The accuracy and timeliness of data received is not guaranteed; delays or omissions may occur.

10. We do not log any user activity (sites visited, DNS lookups, emails etc.) We only log access attempts to our servers (for security and troubleshooting), session durations and bandwidth used.

11. We do not get involved in any form of censorship.

12. We do not give your personal info to any third parties.

14. We do not co-operate with any requests for information unless we are ordered by a court of competent jurisdiction and the vast majority of these requests would not be from a court of competent jurisdiction. We will protect you to the maximum and our system is setup to automatically do so. There are hundreds of good reasons for being anonymous and we respect them fully.

15. Hacking, cracking, distribution of viruses, fraudulent activities, network sabotage, phishing, and/or any conduct deemed illegal or unwanted shall be subject to suspension or termination.

16. Using any account for the distribution or download of copyrighted material over P2P or any other file sharing network whilst connected to our servers located countries where DMCA is enforced is strictly prohibited, accounts found to be partaking in any alleged or so called illegal file sharing, downloading or distribution shall be subject to suspension or termination.

17. Users are responsible for the proper secure configuration of their services and are responsible for any damages caused by their neglect or exposure of vulnerabilities whether intentional or unintentional.

18. Users are not permitted to resell multi user accounts as single access accounts for profit. Any user found to be making a profit from reselling our multi user accounts to individuals where they are packaged or sold as a single user access account will have their account terminated.

19. All users should have a valid UK TV license if they intend to watch Live UK TV programs on any of the services we promote through this website and through our VPN Tunneling service.

20. We are not responsible or affiliated in any way to any of the third party services or media being offered through this website.

21. This is the whole agreement. From time to time, We may post a new terms of service that will become binding and it is the responsibility of the users to periodically check for new Terms of Service.

Privacy Policy

Our privacy policy is simple: we will never release any information about you or your account to anyone except law enforcement personnel with the proper documentation and paperwork. We do not and will not actively monitor user sessions for inappropriate behavior, unless compelled to by law enforcement with proper documentation and paperwork. However, if in the course of normal business (including complaints from the general public) we discover you violating our Terms of Service Agreement we may terminate your account.

DMCA / Copyright Infringements and Disputes

We take copyright infringement disputes seriously and null route access to all sites and services that provide access to copyrighted material.

All claimed infringement notices should be sent to;

VPNUK Limited
1133 Office 6 Slington House
Rankine Road
Basingstoke
Hampshire
RG24 8PH
Email: abuse@vpnuk.info
FAX: +44 (0)20 8082 5709

In order to act upon any claimed infringements we require all parts of the following information regarding the copyrighted works;

1. Infringing work:
2. Date/Time of claimed infringement:
3. IP Address of alleged infringer:
4. Protocol of infringement:
5. URL of copyrighted work or BitTorrent tracker URL:
6. Torrent InfoHash (if applicable):
7. Filename of copyrighted work:

You must also include;

8. A description of the copyrighted work you claim to have been infringed. If you are not the owner of the copyrighted work, you must also include your electronic or digital signature as a person authorised to act on behalf of the copyright owner;

9. A description of where the material that you claim is infringing and its location on the internet where we are able to access it;

10. Information reasonably sufficient to permit VPNUK Limited to contact you, such as an address, telephone number, and if available, an electronic mail address at which you may be contacted;

11. A statement that you have a good faith belief that the disputed use of the material is not authorised by the copyright owner, its agent, or the law; and

12. A statement by you, made under penalty of perjury, that the information in your notification is accurate, and that you are the copyright owner or are authorised to act on behalf of the copyright owner.

Upon receipt of the written Notification containing the information as outlined in sections 1 to 12 above:

1. VPNUK Limited shall disable access to the material that is alleged to be infringing;

2. VPNUK Limited shall forward the written notification to such alleged infringer ("user");

3. VPNUK Limited shall take reasonable steps to promptly notify the user that it has removed or disabled access to the material.

100% Satisfaction Guarantee / Refund Policy

We offer a 24hr money back guarantee on all VPN accounts, if you are not 100% satisfied with the service let us know within 24hrs and we will give you a full refund. Due to the nature of the service, refunds are not possible after this 24 hour period. If you are unsure whether or not to subscribe to our services please don't. The VPN service we offer is genuine, it really does work as we have described. If you are still unsure about setting up an account we suggest you try our FREE VPNUK trial account accounts!

Full refunds are available on accounts created in error by the client for up to 60 days of the order date should we find the client error to be justified.

Any refunds issued to incorrect, duplicate or any other account created in error by the client that are older than 60 days are made at the sole discretion of VPNUK Limited and will be subject to an administration fee.

Administration Fees
60 to 120 days - 20% of the order total.
After a duration of 120 days refunds are unavalable.

Additional Security Procedures