Billing & Cancellation

All billing questions answered — from managing auto-renewal to cancelling your subscription.

How Billing Works

• Your subscription renews automatically at the end of each billing period
• You'll receive an email reminder before renewal
• Subscriptions are available monthly, 6-monthly, 12-monthly, and 24-monthly
• Longer terms have significantly lower monthly prices — see our pricing page

How to Cancel / Disable Auto-Renewal

1. Log in to the Members Area
2. Go to Subscriptions
3. Click Cancel next to the subscription you want to stop
4. Your service continues until the end of the current billing period — you won't be charged again

Refund Policy

If you have any billing concerns or believe you have been charged incorrectly, please contact our team immediately. We review all billing queries on a case-by-case basis. Contact us via support ticket, live chat, or phone.