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Setup guides, troubleshooting, firewall help, account queries and bespoke configurations — all in one place. Can't find what you need? Our team is online 24/7.
Setup Guides by Device
Windows VPN Setup
Step-by-step guides for connecting VPNUK on Windows using all available connection methods.
Mac OS VPN Setup
Step-by-step guides for connecting VPNUK on macOS using all available connection methods.
iPhone & iPad
Step-by-step guides for connecting VPNUK on iOS and iPadOS using all available connection methods.
Android
Step-by-step guides for connecting VPNUK on Android phones and tablets using all available connection methods.
Amazon Fire TV
Step-by-step guides for connecting VPNUK on Fire TV Stick and Fire TV Cube using all available methods.
Routers
Step-by-step guides for connecting VPNUK on your router to protect every device on your home network.
Linux
Step-by-step guides for connecting VPNUK on Ubuntu and other Linux distributions using all available connection methods.
ChromeOS / Chromebook
Use the VPNUK Android app from the Google Play Store directly on your Chromebook via ChromeOS Android compatibility.
Apple TV (tvOS)
Set up VPNUK on Apple TV using IKEv2 or configure SmartDNS for streaming geo-restricted content without an app.
Help Topics
Troubleshooting
VPN Won't Connect
Step-by-step checks if your VPNUK connection fails to establish — authentication errors, timeout issues and firewall conflicts.
Slow VPN Speeds
Tips to improve your VPN connection speed — choosing the right server, protocol, MTU settings and checking for ISP throttling.
DNS & IP Leak Check
How to verify your VPN is working correctly — checking for DNS leaks, IP leaks and WebRTC leaks. Fix steps included.
VPN Keeps Disconnecting
Diagnose and fix an unstable VPN connection — checking network adapters, TAP drivers, kill switch settings and connection timeouts.
Incorrect Credentials / Login Issues
How to find your VPN login credentials in the Members Area. Your VPN username and password are different from your Members Area login — find them under VPNUK Account Details.
TAP Driver & Adapter Issues
Reinstalling or repairing the TAP-Windows virtual adapter used by OpenVPN on Windows — common fix for connection errors after Windows updates.
Firewall & Network Issues
Obfuscation & DPI Bypass
How to use VPNUK's built-in obfuscation to bypass deep packet inspection — essential for China, the Middle East, and strict corporate or school networks.
VPN Blocked at Work or School
Connecting from a corporate or school network that blocks VPN traffic. How to switch ports, use TCP mode and enable obfuscation to restore access.
Antivirus or Windows Firewall Blocking
How to add VPNUK and OpenVPN as firewall exceptions in Windows Defender, Avast, Norton, McAfee and other common antivirus products.
Changing Ports & Protocols
How to switch between UDP and TCP, change VPN port numbers, and use port 443 to bypass restrictive networks — all configurable within the VPNUK app.
Account & Billing
Finding Your VPN Credentials
Your VPN login username and password are not the same as your Members Area login. Find them in the Members Area under VPNUK Account Details in the left-hand menu.
Upgrading Your Account
How to move between Shared IP, Dedicated IP and 1:1 Dedicated IP plans. Changes are applied instantly and any unused portion of your subscription is credited.
Billing & Renewals
Managing your subscription — viewing invoices, updating payment details, enabling or disabling auto-renewal, and understanding our refund policy.
Free Trial
VPNUK offers a free trial on all account types — no credit card required. Create an account, choose your plan and connect within minutes.
Configuration Tools & Custom Setup
OpenVPN Config Generator
Generate a custom .ovpn configuration file for your account and preferred server. Log in to Members Area first.
WireGuard Config Generator
Generate a WireGuard configuration file for any VPNUK server. Log in to Members Area first.
Custom DNS Settings
Configure third-party DNS resolvers (Cloudflare, Google, or your own) within the VPNUK app to enhance privacy and avoid DNS leaks.
Split Tunnelling
Routing only certain apps or websites through the VPN while keeping everything else on your regular connection. Supported in certain configurations.
Bespoke & Advanced Setups
Dedicated IP VPN Accounts
Understand how our dedicated IP accounts work — exclusively assigned residential UK IP addresses, benefits over shared IPs, and use cases.
Router-Level VPN Coverage
Set up VPNUK on your router to automatically protect every device on your network — smart TVs, consoles, phones and tablets — with no software to install on each device.
Business & Team Accounts
VPN access for businesses and remote teams. We can configure bespoke setups with multiple dedicated IPs and tailored support packages.
Incoming Connections & Port Forwarding
Our 1:1 Dedicated IP accounts allow unrestricted incoming connections — ideal for hosting servers, remote desktop access, security cameras and more.
Smart TVs, Consoles & Streaming Devices
Set up VPNUK on smart TVs, game consoles (PS4, PS5, Xbox) and media players via your router or DNS settings. Covers Kodi, Apple TV, and other streaming devices.
Still need help?
Our expert team is online right now — we can walk you through any setup and even assist remotely.