Setup Windows10 L2tp

Setting up L2TP/IPSec access under Windows 10.

The following instructions will guide you through a manual connection of the VPNUK VPN service on Windows 10 machines. L2TP with IPsec is not always stable on Windows 10 systems so not the recommened connection type.

1. Open Network and Sharing Centre

Right click onto your networking icon in the sys tray (fig. A) and select ‘Open Network and Sharing Centre’ (fig. B).

2. Set up the L2TP VPN connection

Click on ‘Set up a new connection or Network’.

3. Choose the Connection Type

On the next screen, click on ‘Connect to a workplace’ then click ‘Next’.

4a. Create a new connection (if it appears)

If you are asked if you would like to use an existing connection choose ‘No, create a new connection’.

4b. Use my Internet Connection (VPN)

Select the option to ‘Use my Internet connection (VPN)’.

5. Enter the server information

Enter a server name or IP into the Internet address field and a friendly name for this connection into the Destination name field. Clients on the Shared IP platform can enter any of our servers from the Shared IP pool of servers, Dedicated IP users should enter the server their unique IP address corresponds to. Place a tick in the checkbox labeled ‘Remember my credentials’ then click the ‘Create’ button. You can find the server information in your ‘Welcome to VPNUK’ email or in the ‘Client CP‘ on the VPNUK website.

6. Open Networking

Right click onto the networking icon in the sys tray and select ‘Open Networking and Sharing Center’.

7. Change adapter settings

Click onto the ‘Change Adapter Settings’ menu option.

8. Connection Propeties

Right Click onto the VPNUK connection and select ‘Properties’.

9. Remember Credentials

Select the ‘Remember my credentials’ option, then click onto the ‘Security’ tab.

10. Choose The ‘Type of VPN’

From the dropdown menu choose the ‘L2TP/IPsec’ option..

11. Advanced Settings

Click onto the ‘Advanced settings’ button’.

12. Enter Preshared key

Place a check in the ‘use preshared key fopr authentication’ checkbox and then enter the preshared key: ‘69000903‘..

13. Set ‘Authentication’

Select the ‘Allow these protocols’ option and then place a tick into the ‘Challenge Handshake Authentication Protocol (CHAP)’ and the ‘Microsoft CHAP Version 2 (MS-CHAPv2)’ checkboxes.

14. Disable IPv6

Go to the ‘Networking’ tab and uncheck the IPv6 option and then click onto the ‘OK’ button to save all the changes.

15. Connect to VPNUK

You have now configured the VPNUK connection on Windows 10. Click onto your networking icon in the sys tray (fig. A) which will open the Network Settings overview, then click onto the VPNUK connection (fig. B).

16. Click Connect

Select the VPNUK connection that you would like to connect to and click ‘Connect’.

17. Connect

The first time you connect to the VPN you will be asked to enter your login username and password. Once the details are entered click OK to connect!

Troubleshooting Guide

Your VPNUK account should work first time, everytime. If you ever experience any problems with your VPN connection the first thing we urge you to do is contact us on our Live Help service, we can offer instant assistance with all connection issues and get you back online. The following is a basic troubleshooter for the more common issues that can arise from our VPN service.

ISP DNS Hijack / DNS Leak Protection

Some ISPs will attempt to hijack your DNS settings which hinders the VPN connection from functioning correctly. If you find that your VPNUK connection does not route your traffic correctly you can try changing your Public DNS server to the VPNUK DNS server or to an alternative like Google DNS.
1. Right click onto your network connection icon in the sys tray and select ‘Open Network and Sharing Centre’.
2. Go to ‘View Network Adapters’ from the left hand menu.
3. Right click onto your active Ethernet or Wireless Connection
and select ‘Properties’.
4. Double click onto ‘TCP/IPv4’ from the list of items.
5. Enter a DNS IP into the DNS server box. Google DNS is VPNUK Public DNS is: