The following tutorial uses the official VPNUK app designed for Android devices which is a free download from Google Play store. The VPNUK app is our recommended connection type for all Android devices because is offers a very simple user interface which requires very little user configuration. Your Android device must be running version 5.0 (Lollipop) and higher for this app to be compatible with your device.

Screencast Tutorial

 

Optional Settings

The VPNUK App comes with a whole host of user configurable connection settings, options and troubleshooting aids. We will now go through these with you and explain what each optional setting does.

 

1.Enable Custom MTU. Adjusting the MTU can sometimes help with connection and speed issues.
2. Kill Switch. Designed to disable all internet access should your vpn connection drop out for any reason.
3. Use Obfuscation. You have the capabilities of connecting over an Obfuscated connection. This means you can block Deep Packet Inspection, its a great way of adding additional security and privacy to your VPNUK connection by making your VPN traffic appear as regular web traffic, but with the added benefits of privacy, security and encryption the VPNUK connection gives you.
4. Custom DNS. You can choose to run your VPN through the default VPN DNS settings or you can choose from one of the many third party dns providers.
5. Mange VPN Connection for apps & websites. This optional setting is called Split Tunneling and is useful if you would like to route specific websites or apps outside your VPNUK connection, should you wish to use your local internet provider for any services or websites rather than the VPNUK connection.
6. Protocol and Ports for UDP and TCP connections. We have three ports for UDP and three ports for TCP. Obfuscation also uses its own Protocol and port. You can switch protocol and port if you have any problems with connecting.
7. Log. If you have any problems connecting to the VPNUK service and reach out for help we will usually ask you to provide us with the log, its an excellent way of troubleshooting any connection problems.
8. Delete account. This is a new Google requirement and should only be used if you no longer have a VPNUK account, or subscription. Delete account will completely remove all traces of your user and vpn account from the VPNUK system.

Troubleshooting Guide

Your VPNUK account should work first time, everytime. If you ever experience any problems with your VPN connection the first thing we urge you to do is contact us on our Live Help service, we can offer instant assistance with all connection issues and get you back online. The following is a basic troubleshooter for the more common issues that can arise from our VPN service. Our Live Help service may ask for you to send the connection log.

1. Cannot Connect. If your connection suddenly stops working: Go to Optional Settings, change the Protocol from UDP to TCP or vice versa. You can also try enabling Obfuscation.
2. Connection is slow. Go to Optional Settings and change the Protocol from UDP to TCP or vice versa. You can also try lowering the MTU slightly, one step at a time and using a third party DNS provider.
3. Connection Blocked. Go to Optional Settings and switch on Obfuscation.
4. VPN Connects but not routing traffic. Go to Optional Settings and lower your MTU. If that does not work you can also try enabling Custom DNS.
5. Nothing Works. Please contact our Live Help team. Please copy or screenshot the last dozen or so lines of the connection Log to send to us.