How Can We Help?
What are your Office hours?
- What type of support services do you offer?
We are committed to providing comprehensive support to our users. Our support services include Live Help, Ticketing System, Telephone, Email, Telegram, WhatsApp, and an extensive Knowledge Base.
- Is support available 24/7?
Yes, our Live Help, Email, Telegram, WhatsApp, Ticketing, and Knowledge Base are available 24 hours a day, all year round, to ensure that you can get assistance whenever you need it.
- How can I access the Live Help?
Our Live Help can be accessed directly from our website. Just look at the bottom right of the screen for the “Live Help” widget icon and connect with one of our support agents instantly.
- How does the Ticketing System work?
For more detailed inquiries or issues that require follow-up, our Ticketing System is available. You can submit a ticket through our website, and our support team will get back to you as soon as possible.
- Where can I find the Knowledge Base?
Our Knowledge Base is a resourceful library of information, guides, and FAQs. It’s accessible through our website and is designed to provide instant answers to many common questions and issues.
- What are the hours for Telephone Support?
Our Telephone Support is available until 8 PM GMT. You can reach out to our friendly support team within these hours for any assistance you may need.
- What should I do if I need support outside of the Telephone Support hours?
If you require assistance outside of our Telephone Support hours, our 24/7 Live Help and Ticketing System are always available to ensure you receive the support you need.